Question 1

What is enquiry management software for tuition and enrichment centres in Singapore?

Accepted Answer

It is software that captures every parent enquiry from WhatsApp, forms, ads, and walk-ins in one place, replies quickly, checks trial vacancy and teacher fit, books the trial, and follows up automatically through enrolment and renewal. EnquiryOps is built specifically for Singapore tuition and enrichment centres.

Question 2

Why not just Calendly?

Accepted Answer

Open calendars let anyone book anything, including levels you can't teach and classes that are already full. Enrichment trials need a vacancy check and teacher approval before a slot is promised. EnquiryOps runs that approval step first, then books, so every trial that lands on your calendar is one your team already said yes to.

Question 3

Can staff approve trial slots first?

Accepted Answer

Yes, that's the core of the system. Qualified enquiries enter a slot coordination queue. Your teacher or centre manager approves the class and timing, then the parent gets the offer with a 24-hour hold. Nothing is booked without a human yes.

Question 4

What if the class has no vacancy?

Accepted Answer

The family moves to Waitlist Recovery instead of disappearing. The moment a seat opens, the first family in the queue gets an automatic offer with a time-limited hold. Waitlists become a revenue pipeline, not a graveyard.

Question 5

Does this work with WhatsApp?

Accepted Answer

WhatsApp is the primary channel. It's where Singapore parents live. First responses, trial reminders, follow-ups, renewal nudges, and review requests all run over WhatsApp (with SMS and email as backups).

Question 6

Do we replace our centre software?

Accepted Answer

No. Keep your student management, scheduling, and billing software. EnquiryOps sits in front of it, handling everything from first enquiry to signed enrolment, then handing over. It's a conversion layer, not a replacement.

Question 7

Is the deposit refundable?

Accepted Answer

Fully. The $199 deposit reserves your founding slot and books a fit call. If either side decides it's not a fit, we refund it, no questions. If you proceed, the full amount is credited toward setup or your first month.

Staff	Leads	Bookings	Converted	Avg resp.	SLA met
Sarah Lim	32	10	3	145m	22%
Daniel Tan	32	10	4	130m	31%
Priya Nair	32	11	4	143m	28%
Chong Wei Ling	32	10	3	136m	22%

Source	Enquiries	Bookings	Converted	Conv. rate
WhatsApp	29	10	2	7%
Website Form	14	2	0	0%
Facebook / IG Ads	14	3	0	0%
Google Search	18	5	1	6%
Referral	24	7	4	17%
Walk-in	16	8	5	31%
Holiday Camp Campaign	13	6	2	15%